Roles and Responsibilities:

General Management

• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business
• Checking in on dining customers to enquire about food quality and services.
• Manage the restaurant as appropriate to achieve customer satisfaction and quality service.
• Implement company programs and manage the operations as required to ensure compliance with SOP
• Coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Review customer surveys to develop and implement ways to improve customer service.
• Record the weekly expenses and provide measures to overcome the expenses. 

Quality Management and Assurance

• Conduct regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Ensure that operational and training standards are consistently followed and executed.

Relationship Management 

• Assist in the recruitment, train the existing and new employees to attend to guests, and provide customer service. 
• Coach, provide feedback and develop a healthy culture and performance within the team
• Assess and improve the performance of employees in a timely manner.

Reporting

• Prepare reports at the end of the shift/week, including staff control, food control and sales
• Reporting on a regular basis to the Line Manager.

Skills & Qualifications:

Task Related skills

• Bachelor's degree in business management; hospitality management or related field
• 2+ years of experience working as a restaurant supervisor or a similar position. 
• Professional certification as a Certified Restaurant Supervisor will be an advantage
• Competencies and Soft Skills
• Outstanding communication ability in both English and Nepali
• Ability to work effectively under time constraints and deadlines.
• Ability to move throughout all food and beverage areas and continuously perform essential job functions.
• Able to deal with confidential information and/or issues using discretion and good judgement
• Strong leadership, motivational and people skills
• Strong decision-making skills and a results-driven approach
• Good understanding of useful computer programs (MS Office, POS).

Source: Merojob

Job Detail Expired

Contact Detail