Job: Retail Banking

Primary Location: Asia-Nepal-Bharatpur

Employee Status: Fixed Term

The Role Responsibilities:

Service Delivery

• Accept cash deposit.
• Accept Cheque deposit.
• Encashment of in-house cheque.
• Issuance of local /foreign currency drafts.
• Handle outward remittances (telex/swift transfers).
• Process inward collection/Clearing cheques.
• Process of FCY Cash purchase & sale transactions.
• Process Back Office transactions vouchers.
• Ensure proper follow ups for unpaid drafts/TTO/NRB cheques as per our procedures.
• Receiving and executing Good for Payment
• Perform the role of ATM and credit card custodian.
• Ensure proper collection of charges/fees from the customers
• Deal customers efficiently and effectively.
• Collecting applications and requests of online banking/ Cheque books/ ATM/ Credit Cards/ Statements/ Advices and delivering.
• Assisting in teller and remittance counters to manage customer traffic as required.
• Preparing and punching vouchers in back office transactions.
• Timely completing other tasks assigned by Supervisor/BM.
• ‘Perform the role of relief staff in remittance & cash area of branch when required.

Take responsibility for compliance/control Activities which may be typically includes:

• Dual control of Cash functions/Vault Custodian.
• Dual control of ATM/Credit Card/other deliverables.
• Monitoring various suspense/subsidiary accounts if any overdue through proper tracking of reconciliation and escalating same in hierarchical.

Risk Management & Internal Control

• To be well versed with the BCP of the branch
• Ensure all transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
• Deliver Online banking /ATM/Credit Card , Cheque books and reconcile on daily basis.
• Proper filing of documents and record keeping pertaining to the department
• Ensure strict adherence to laid down procedures and avoid breach of compliance
• To be fully aware of all the policies and procedures issued in relation to Money laundering prevention and ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported.
• Achieve good audit ratings
• Punching voucher and preparing standing orders.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with the team to achieve the outcomes set out in the Bank’s Conduct Principles: air Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure to comply with all laid down procedures and ensure strict adherence to statutory NRB/Group/SCBNL’s control provisions and procedure.

Other Responsibilities:

• Embed here for good and Group’s brand and values.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Efficient and effective management of time with the ability to prioritize work.
• Live, demonstrate and inculcate the core values.

Health and Safety:

• Participate in all the Health & Safety awareness programme organized by Health & Safety Coordinator.
• To understand any significant hazards and associated risks that may affect staff/contractor productivity.
• Take reasonable care of themselves and others who may be affected by their acts.
• Not to interfere or misuse anything provided in the interest of Health & Safety.
• Suggest Line Manager/BM/Unit head and H & S coordinator for any issues and suggest remedial measure.

Our Ideal Candidate:

• Administrative, marketing and organization skills.
• Good communication skill
• Good Teamwork.
• Ability to change and manage to change.
• Efficient and effective management of time with the ability to prioritize work
• Live, demonstrate and inculcate the core values
• Good customer dealing ability.

Role Specific Technical Competencies:

• Financial Skills.

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