Job Category: Customer Support
 

Offered Salary: Negotiable
 

Level: Junior

Qualification & Experience:

Education Level

•  Bachelors Running (BIM, BCIS, BCA).

Experience Required:

• Freshers can apply.

Job Description:

• Handle customer complaints and queries via incoming calls, also diagnose, resolve, and document issues as needed.
• Analyze and evaluate support issues and patterns for escalation.
• Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branches/departments.
•  Customer follow-up and make scheduled callbacks to customers when necessary.
• Perform field visits to resolve technical issues at the customer end when necessary.
• Perform other tasks assigned by the supervisor as and when required.

Required Skills:

•  Excellent communication and interpersonal skills.
• Attention to detail and quick learning ability.
• Ability to work independently.
• Persuasive in both communication, presentation, and facilitation skills.

Other Specifications:

•  Should have a pleasing personality with proper phone etiquette
• Willing to work during off hours
• Serenity in challenging situations.

Career Benefits:

• Employee Provident Fund
•  Medical and Accidental Insurance
• Leave Encashment
• 5 Working Days
• Fuel Allowance
• Repair and Maintenance Allowance
•  Travel Allowance
•  Referral Reward.

Job Detail Expired

Contact Detail