Other Specification

• Basic Computer knowledge.
• Knowledge of any Accounting Software.
• Any candidate with prior experience in handling accounts of any business can be recruited as full time employee with higher salary instead of internship.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Note: 

• Preference shall be given to candidates with 2 wheeler driving license.
• Freshers are highly encouraged to apply.

Job Description

• Manage incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Source: Merojob

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