Required Skills/Abilities:

• Familiarity with HR software systems, such attendance, leave and payroll.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users.
• Strong technical aptitude with the ability to troubleshoot and resolve software-related issues.
• Team builder & self-motivated 
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Education and Experience:

• Bachelor Degree in Management with specialization in Marketing/Sales or equivalent. 
• At least 2+ years of experience in Support/Marketing.

Job Description:

• Provide technical as well as operational support and assistance to the clients through various channels, such as phone, email, and chat.
• Troubleshoot and resolve software issues, including identifying root causes and implementing solutions.
• Train end-users on how to effectively use HR software applications, including conducting one-on-one or group training sessions.
• Collaborate with cross-functional teams, especially between technical and administration, to address and resolve software-related problems or implement system enhancements.
• Monitor and analyze HR software system performance, identify potential areas of improvement, and recommend solutions to optimize system usage.
• Provide exceptional customer service and ensure timely resolution of technical issues to meet or exceed service level agreements (SLAs).
• Demonstrated ability to identify and sell to multiple buyers within an organization
• An understanding of the commercial landscape and all the protocols and requirements needed to be an effective sales leader
• Experience prospecting through phone driven initiatives, demoing through web applications, and closing deals through in-person presentations or meetings at the enterprise level
• Hands-on experience using sales enablement tools like Skype, Whatsapp and Zoom
• Ability to manage both short and long sales cycles
• A consultative sales approach focused on creating value and trust.

Source: Merojob

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