What you’ll be doing? 

Analysis & Resolution:

• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follows all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.
   

Communication:

• Communicates to customers (via emails) about SDS workflows.
• Communicates to client of any critical production issues that may affect a customer’s production process.
• Communicates to team lead, manager or COO on any critical production issues related to the client.
• Adheres to SDS’s courteous and professional, written communication standards.
  • Consistently high rating on customer satisfaction surveys
• Provides timely responses to all assigned tickets in accordance with SDS policies
• Identifies and escalates high priority tickets to appropriately support clients
• Performs other related duties as assigned.

Project Development:

• Assist with the development and maintenance of new and existing clients
• Document updates, testing, and technical production monitoring plans
• Draft internal and client-facing descriptions and diagrams of workflow processes.

Work Patterns:

• Resolve assigned tasks in an efficient and effective manner.
• Works independently with minimal guidance
• Leverages the expertise of other developers in the team on specific modules 
• Tracks and bills all applicable support hours. (Billing)
• Performs other related duties as assigned.

What we’re looking for? 

Required skills: 

• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral Communication
• Written Communication
• Math Aptitude
• Organization
• Professionalism
• Reading
• Time Management

Requirements:

• 2 or 4-year technical degree (or equivalent)
• 0-1 year of similar experience
• Experience with technologies listed in the previous section.

Why this is the company for you? 

Top Benefits & Perks: 

• A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits including medical/accidental insurance and Social Security Fund contribution.
• Work-life balance with a 5-day work week and leaves as per the Labor Law of Nepal
• Remote work opportunity.

Source: Merojob

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