Job Description

• Satisfying the customers and Sellers at the Stations by answering their queries and complaints as per Daraz SOPs Manage the daily operations of the hub
• Writing emails, generating complaints as and when required Handling tough customers and sellers with using soft skills
• Addresses the after sales flow for walk in customers
• Learning all the Systems and Processes as and when guided
• Educate the customer on Daraz and all marketing related material.

Requirements

• Intermediate with 2-year of experience in relevant field
• Proactive and able to work both independently and within a team
• Proven negotiation skills, influencing abilities
• Strong Communications skills with best customer and seller handling capability.

Competencies

• Decision-making
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
•  A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
•  An opportunity to train the next generation of business leaders
•  Competitive salary and incentive package
•  Health & Medical insurance.

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