Other Specification

• Provide exceptional customer service. 
• Handle customer queries and issues. 
• Maintain a professional and positive tone. 
• Document and escalate issues. 
• Collaborate and share knowledge.
• Self-motivated with a proactive approach to work.
• Ensure a positive customer experience through effective communication and problem resolution.
• Escalate complex issues through the appropriate support channels, ensuring timely and efficient problem resolution.
• Actively contribute to a collaborative and supportive team environment.

Job Description

• Understand our software products thoroughly ( from a user perspective ). 
• Help in installation, and usage of software product on client location.
• Escalate complex issues through support tickets.
• Provide proactive support.
• Stay updated on product features, updates, and changes.
• Provide step-by-step guidance to ensure a smooth user experience
• Ensure proper documentation of escalated issues for the development or engineering teams.
• Stay ahead of customer needs and anticipate challenges to deliver proactive assistance.

Source: Merojob

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