Other Specification:

• Bachelors in Engineering or related fields.
• Strong English communication both written and verbal, 
• 2 years of experience with software systems 
• Expertise with company productivity software: Office, Google Workspace, etc.
• Experience in any programming language is a must. JavaScript experience is a plus.
• Experience in business analysis, software engineering, and customer support. 
• Experience in telecommunications is a plus.
• Experience or general understanding of the CpaaS industry in Nepal and APAC region.
• Experience in business/sales is a plus
• Experience in delivering training on software is a plus.

Skills:

• Interpersonal skills
• Coordination skills  
• Clear documentation skills
• Ability to understand and communicate complex technical information in a simple way that users can understand.
• Decision making skills
• Troubleshooting skills
• Analytical skills
• Project Management skills
• Training skills 

Work location:  You will be working for Telerivet.com in our thamel location where we are co-sharing office space with our other staff members.

Responsibilities:

• Onboard new users and configure their communications services
• User Acceptance Testing 
• Troubleshoot user account configurations when problems arise
• Evaluate user account configurations for possible improvements
• Assist technical and business teams to meet project requirements
• Answer support tickets from projects they are monitoring
• Attend client meetings to flesh out account needs
• Maintain information database for account support
• Scope and implement solutions/services based on client requirements
• Create technical documentation
• Recommend solutions and identify opportunities for improvement in existing services
• Provide training to users and internal teams
• Collaborate with internal teams to help craft solutions.

Job responsibilities details 

• Conducting client discovery calls and meetings with sales representatives.
• Meeting with clients to discuss their software and customer engagement needs.
• Strategizing with the sales team to create customized solutions.
• Identifying opportunities for improvement in existing solutions and recommending changes to be implemented.
• Drafting and delivering presentations on targeted products.
• Provide detailed specifications for proposed solutions including time and scope involved.
• Designing and installing customized software and hardware solutions for the customer.
• Assisting in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.
• Documenting and monitoring technical requirements needed to institute proposed updates in relation to customer experience.
• Testing the performance of the deployed solutions and fixing bugs.
• Providing post-deployment follow-ups to ensure satisfaction with service and solutions provided.
• Developing relationships and maintaining customer relations.
• Supporting the sales team with all technical related queries.

Source: Merojob

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