Reports to: Director

What we are looking in Senior Account Manager:

• Master’s in Business Administration (MBA)
• Minimum 5 years of relevant experience
• Experience in project data analytics
• Experience in client relationship management
• Related work experience in the software development industry is preferred.

As an Senior Account Manager you will:

• Supervise IT Account Managers for project compliance audit and project data audit.
• Update project compliance audit framework and project data audit framework whenever there are changes in project process, tools, and organizational structure.
• Analyze project compliance audit report and project data audit report, and identify potential risks.
• Develop and execute a comprehensive client satisfaction strategy that aligns with the company's objectives and goals.
• Supervise IT Account Managers for effective and efficient client servicing.
• Periodically review and update client satisfaction framework.
• Regularly monitor client servicing and client engagement activities conducted by IT Account Managers, and support them where needed.
• Provide outstanding client servicing during conflict.
• Drive client retention, renewals, upsells and client satisfaction.
• Review client servicing reports, and take necessary action to support IT Account Managers.
• Coach Engineering Managers and Project Managers on client communication and servicing.
• Collaborate with Senior Project Managers for efficient project audit, excellent client satisfaction, and outstanding business data analysis.
• Collaborate with Senior Engineering Managers for effective project delivery.
• Collaborate with the Senior Management team to set and achieve the company's quarterly goals aligned with the company's key priorities.

Expected Strengths and Competencies:

• Outstanding verbal and written communication
• Excellent command in English language
• Empathy and high emotional intelligence
• Client conflict management
• Excellent co-ordination and collaboration skills
• Ability to perform and achieve shared as well as individual goals
• Excellent negotiation skills
• Outstanding ability to handle situations tactfully
• High level of diplomacy
• Good understanding on when and how to escalate the situation
• Excellent data management and data analysis skills
• Excellent observation skills and keen attention to details
• Very good documentation skills
• Ability to upsell ideas and features to clients
• Proficiency in Microsoft Office and CRM software
• Highly organized and solution-oriented
• Detail-oriented and able to prioritize
• Self-starter and able to work efficiently under pressure.

Source: Merojob

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