Offered Salary: Negotiable

Level: Junior

Qualification & Experience:

Education Level

• Plus Two (intermediate)  or Above

Experience Required

• Minimum 1 year of experience

Job Description:

• Respond to customer inquiries and resolve post-sales issues promptly and professionally.
• Provide product or service information, troubleshoot problems, and offer solutions to meet customer needs.
• Ensure a high level of customer satisfaction by maintaining a positive and helpful attitude.
• Develop and maintain strong relationships with existing customers to foster long-term partnerships.
• Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
• Coordinate with internal teams to process and fulfill customer orders accurately and on time.
• Monitor order status and provide customers with regular updates on delivery schedules.
• Gather feedback from customers regarding their experiences with our products or services.
• Compile and analyze feedback to identify trends and areas for improvement.
• Investigate and resolve customer complaints or issues in a timely manner.
• Collaborate with other departments, such as technical support or logistics, to address complex problems.
• Maintain accurate records of customer interactions, transactions, and correspondence in the CRM system.
• Generate reports on post-sales activities and customer feedback as required.
• Assist customers in understanding how to use products or services effectively.
• Provide training or resources to help customers maximize the value of their purchases.

Required Skills:

• Understand the company’s offerings in-depth.
• Quickly grasp and explain technical concepts.
• Effective verbal and written communication.
• Understand and address customer needs.
• Analyze and solve challenges and objections.
• Build positive customer relationships.
• Collaborate with sales, product, and marketing teams.
• Support the sales process.
• Efficiently manage tasks and priorities.
• Analyze market trends and competitor offerings.
• Stay updated with evolving technology.
• Maintain accurate records.
• Handle pricing discussions.
• Deliver engaging presentations.
• Use CRM tools for customer management.
• Understand the industry and business context.
• Willingness to travel for meetings when needed.

Other Specifications:

• Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).
• Proven experience in a customer-facing role, preferably in post-sales or customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM software and sales support tools.
• Ability to work collaboratively in a team and independently.
• Strong organizational and time-management skills.

Career Benefits:

• Competitive Salaries
• Employee Provident Fund
• Communication Allowance
• Accidental & Medical Insurance
• Leave Encashment
• Festival Allowance
• Laptop Allowance
• Paid Holidays: Annual Leave & Sick Leave
• 5 Working Days
• Referral Reward Program
• Career Development Trainings.

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