Job Responsibilities

• Debt Recovery: Proactively contact customers with overdue payments and negotiate repayment plans or settlements to recover outstanding debts.
• Account Monitoring: Regularly review customer accounts to identify delinquent accounts and take appropriate action to initiate recovery procedures.
• Documentation: Maintain accurate and up-to-date records of all communication and actions taken in the debt recovery process.
• Customer Communication: Communicate with customers professionally and respectfully to discuss their outstanding debts and provide necessary information on repayment options.
• Investigation: Investigate the reasons behind overdue payments and provide insights to improve collections strategies and policies.
• Legal Compliance: Ensure that all debt recovery practices adhere to legal requirements and company policies.
• Reporting: Prepare regular reports on the status of outstanding debts and recovery efforts, and provide updates to the management team.

Job Specifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Proven experience in debt recovery, preferably in the construction or automobile distribution industry.
• Strong negotiation and communication skills.
• Ability to work with sensitive and confidential information.
• Detail-oriented and highly organized.
• Familiarity with relevant legal and regulatory requirements.
• Proficiency in using debt recovery software and tools is a plus.

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