Other Specification

• Bachelor's degree in business, hospitality, tourism, or a related field.

• Proven experience in travel and tour operations, with at least [X years] of managerial experience.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Proficiency in travel booking systems and software.
• Knowledge of local and international travel regulations and trends.
• Problem-solving skills and the ability to handle stressful situations calmly.
• Attention to detail and a commitment to delivering outstanding customer experiences.

Job Description

As an Operations Manager at Image Holidays Pvt. Ltd., you will play a pivotal role in ensuring the successful execution of travel and tour services. You will be responsible for coordinating, planning, and managing various operational functions to deliver exceptional travel experiences to our clients.

Key Responsibilities

Tour Planning and Coordination:

• Collaborate with tour planners and travel agents to develop detailed itineraries and travel packages.
• Ensure that all travel arrangements, including transportation, accommodation, and activities, are well-organized and meet customer expectations.

Logistics Management:

• Oversee the logistics of group tours, including transportation, meals, and guides.
• Coordinate with vendors, hotels, airlines, and other service providers to ensure seamless operations.

Customer Service:

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout their travel experience.
• Handle customer complaints and feedback professionally and proactively.

Quality Control:

• Maintain high-quality standards for all services provided.
• Conduct regular inspections and assessments of vendors and partners to ensure they meet our quality standards.

Budget Management:

• Manage the budget for each tour and monitor expenses to ensure profitability.
• Identify cost-saving opportunities while maintaining service quality.

Team Management:

• Supervise and lead a team of operations staff, including tour guides, drivers, and administrative personnel.
• Provide training and guidance to team members to enhance their performance.

Compliance and Documentation:

• Ensure compliance with all relevant laws and regulations in the travel industry.
• Maintain accurate records and documentation related to tour operations.

Emergency Response:

• Develop and implement contingency plans for emergencies or unexpected situations during tours.
• Ensure the safety and well-being of travelers at all times.

Continuous Improvement:

• Identify areas for process improvement and implement efficiency-enhancing measures.
• Stay updated with industry trends and best practices.

As an Operations Manager at Image Holidays Pvt. Ltd., you will play a crucial role in creating memorable travel experiences for our clients while ensuring the efficient and effective operation of our tours. If you are passionate about travel and possess the skills and qualifications mentioned above, we invite you to join our team and be part of our exciting journey.

Source: Merojob

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