Other Specification:

• Bachelor's degree in hospitality management or related field is a plus.
• Prior experience in a similar role within the hotel industry or online travel agency is preferred.
• Proficiency in using hotel reservation systems and online booking platforms.
• Excellent written and verbal communication skills, with a strong customer service orientation.
• Strong attention to detail and accuracy in data entry and reservation processing.

Job Description:

• Manage and maintain the hotel's online reservation system, ensuring accuracy and timely processing of all reservations, modifications, and cancellations.
• Respond promptly and professionally to customer inquiries, requests, and issues related to online reservations, providing excellent customer service and resolving problems effectively.
• Monitor room availability and rates on different online platforms, updating inventory and rates as necessary to optimize occupancy and revenue.
• Implement revenue management strategies to maximize room revenue by analyzing booking patterns, adjusting rates, and offering promotional packages or upsells.
• Collaborate with various departments, including front office, sales, and housekeeping, to ensure smooth operations and meet guest requirements, such as room preferences, special requests, and room blocks.

Source: Merojob

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