ONLINE CUSTOMER SUPPORT EXECUTIVES (DENTAL HYGENE) 

GAIRIDHARA, KATHMANDU OFFICE

Responsibilities:

• Engage in day-to-day promotions, customer support through E-Commerce/Digital Marketing Management Platform for various Dental Products Online. Executing day to day operation, strategic business development, generate client base & maintaining client relationship, create, maintain and update client data, price catalogues, product displays, online payment management, help in content creation, create, follow-through and maintain online control mechanisms on ageing limits, as per instruction by E-Commerce Manager and the Management.
• Promotion & marketing of various medicines/equipment/accessories/consumable items & services related to Dentistry in Online Business Platforms,
• Provide complete Online Business Solution to clients as per requirements and follow through, grievance handling and coordinate with the Management to solve the problems on priority basis.
• Promote digital marketing and email marketing campaigns, development of website banners, and help in social content developing, search engine optimization, making Online Catalogues, pricing products, developing various promotional strategies,
• Handling logistics, addressing customer complaints and resolving these, day-to-day supervision of Sales & Marketing, Service Team Members including coordinating with Store Department,
• Make arrangement for digital order processing, online payments through various existing platforms,
• Preparing, analyzing and reporting Daily/Weekly/Monthly/Yearly Sales/Service Reports,
• Keep tag on Payments/Ageing Limits/Payment Recovery or any other issues with Clients along with Staff Members including all other E-Commerce Management related works as per the instruction and in coordinating with the Management Team Members.

Qualifications: Diploma/Bachelor Degree in Dental Hygienic Course.

Experience: Minimum 1-2 Yrs. experiences Customer Support Services Digitally in Online Platform in Nepal – preferably in the Sector of Medicines, Medical Equipment & Service related Online Businesses.

Salary: Negotiable depending upon candidate’s experience in E-Commerce / Digital Marketing Business.

Candidates will be chosen as per experiences and interested candidate can send their updated CV with expected Salary in Gross to E-mail: 

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