Other Specification

• Proven experience in onboarding, training, or customer support roles. 
• Excellent communication and interpersonal skills. 
• Technical proficiency and the ability to troubleshoot technical issues. 
• Strong organizational and time-management skills. 

Job Description

Onboarding: 

• Conduct comprehensive training sessions for security guards, house owners, and apartment associations on the features and functionalities. 
• Collaborate with apartment associations to understand specific needs and tailor the onboarding process accordingly.  

Training: 

• Develop training materials, including manuals and guides, to facilitate effective learning. 
• Conduct regular refresher training sessions to ensure continued user proficiency.  

Support: 

• Provide on-site and remote support for any technical queries or issues faced by users. 
• Collaborate with the technical support team to resolve complex issues promptly. 
• Maintain a positive and professional demeanor when addressing user concerns. 

Feedback and Improvement: 

• Gather feedback from users during the onboarding process and use it to make continuous improvements. 
• Collaborate with the product development team to communicate user suggestions and improvement opportunities. 

Source: Merojob

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