Qualification: Bachelor’s degree or running in Computer science, IT, or any related field.

Experience: 1 year in related field.

Job Location: Head Office, Jawalakhel

Skills and Knowledge:

•  Educate other team members (Technical / Non-technical) about the issues and action taken to solve the same.
• Responsible for maintaining the defined KPI of the department

Job Duties & Responsibilities:

• Monitor various regional and international channels.
• Help identify, documentation & troubleshoot RF signals and radio spectrums.
• Help identify, documentation & troubleshoot in air programming of local, national, and international broadcasters.
• Develop communication with teams, affiliates, and other third-party partner regarding the channels and contents.
• Monitor and configure the Headend/Network/System devices situated at Data Centre.
• STB/OTT QA Test and RND.
• Agent should proactively handle technical escalations regarding IPTV.
• Sharp Technical Knowledge, Network, System and soft communication skill.
• Assist to senior Team.
• Inform and relay message to the concerned departments regarding the downtime of incidents occurring.
•  Make proper documentation of all the occurring incidents regarding IPTV Network, system and Headend.
• Stand as a mediator and central source of information flow of problems between ViaTV and Vianet.
• Have proper knowledge about the monitoring tools in use namely MRTG, Check MK, Cacti, Zabbix.
• Look after the issues and promptly solve any kind of issues related to data center and IPTV.
• Must be flexible to work in shifts and off-hours at the time of required.

Shift- morning, evening and night

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