Key Responsibilities:

• Preparing fact find sheets and transferring data to Customer Record Management (CRM)
• Verify client information, employment details, credit history, and financial statements
• Review home loan applications and supporting documentation to ensure all completeness and accuracy.
• Processing and submission to ApplyOnline (submission system)
• Keep clients informed about the status of their loan applications, providing updates and addressing any concerns or inquiries. 
• Maintain accurate and upto date records of loan applications, correspondence, and other relevant documentation.
• Liaise with clients, lenders, accountants, solicitors, conveyancers and other stakeholders to obtain necessary documentation and resolve any issues that may arise during the loan application process
• Efficiently managing and responding phone and email communications
• Ordering and management of valuations
• Client relationship management (pre and post-settlement)
• Managing all variations and discharge applications, including pricing
• Ensure settlement occurs and loan completes smoothly.
• Monitoring and processing mortgage files from start to settlement.

Our Expectations:

• Must have completed a bachelor’s degree with at least one year of industry experience (Master’s degree preferred)
• Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and stakeholders
• Must be proficient in English language (both verbal and written)
• Intermediate to advanced computer skills, with accurate data entry
• A good team player with the ability to work on their own initiative.
• Excellent analytical skills and good with numbers
• High attention to detail and accuracy
• Highly self-motivated and self-driven
• Strong organizational skills with the ability to prioritize workload and effectively handle multiple files at any one time.
• Positive attitude and prepared to work in a team environment and meet deadlines.
• Problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.

What we offer:

• Attractive salary package as per the skills and experience  
• Excellent company culture with a friendly and professional approach
• Regular training and developments
• Ongoing career progression within the company
• Performance-based annual remuneration review.

Working days Monday to Friday, 7 am TO 3:30 pm (includes 1-hour lunch break).

Source: Merojob

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