Other Specification

• Bachelor's degree in tourism management, hospitality, or a related field is required.
• Previous experience in managing inbound tourism is essential.
• Proficiency in sales planning and customer relations.
• Exceptional communication and negotiation skills.
• Ability to handle multiple tasks in a fast-paced environment is crucial.
• Proficiency in Microsoft Office Suite and travel booking software is preferred.

Benefits

• Travel opportunities: Duty Travel, Welfare Travel, Travel with groups  
• Lunch at office 
• Insurance coverage
• Investment savings
• Learning and Development, Trainings
• Communication, fuel allowances.

Job Description

Sales Planning and Implementation:

• Develop strategic sales plans to maximize revenue and market penetration.
• Implement sales strategies to drive business growth and achieve targets.

Customer Relations:

• Build and maintain strong relationships with clients, ensuring exceptional customer satisfaction.
• Address client inquiries promptly and provide personalized assistance throughout their journey.

Handling Inbound Packages:

• Coordinate all aspects of inbound travel packages, including transportation, accommodations, and activities.
• Ensure smooth execution of itineraries, adhering to high-quality standards and client preferences.

Supplier Relationship Management:

• Cultivate and maintain relationships with suppliers to negotiate favorable terms and ensure service excellence.
• Monitor supplier performance and address any issues or concerns promptly.

Reporting:

• Generate comprehensive reports on sales performance, client feedback, and operational metrics.
• Utilize data insights to identify opportunities for optimization and enhancement.

Handling Customer Complaints and Feedback:

• Act as a point of contact for resolving customer complaints and feedback, striving to achieve swift and satisfactory resolutions.
• Implement proactive measures to prevent recurrence and enhance overall customer experience.

If you're ready to embark on a journey where every day brings new adventures and opportunities, we invite you to join us at Sealinks Holiday as our Inbound Tour Manager. Apply now and let's create unforgettable memories together!

Source: Merojob

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