Job Description:

• Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Registers and rooms all arrivals according to established procedures.
• Assists in pre-registration and blocking of rooms for reservations.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Maintains intimate knowledge of departmental standards and personal details of guests.
• Obtain proper identification of guests during check in.
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Maintains cashier float and ensures accurate daily report of all money received.
• Assists with currency exchange.
• Keeps track of all modifications to accounting policies and procedures.
• Responsible and attends to guest’s request of using the service of safety box at all times.
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and also Hotels Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referee’s problems to supervisor/ Executive if unable to deal with them.
• Direct Bell Attendant to escort guest and transport their luggage to the room.
• Follows proper telephone etiquettes.
• Does everything possible to ensure that the guests depart from the hotel with a positive impression of hotel service
• Performs the audit balances and prepares all works for audit in an orderly manner.
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary department standards of behavior and appearance and attitude.
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.
• Endeavors to maintain the high standards of the hotel with particular regard to health or safety hazards.
• Must log down important information in the duty logbook and communicate the same to your colleagues before ending your shift.

Required skills and qualifications:

• Hotel Management Graduate or equivalent with 1 to 2 years of working experience in a similar position
• Familiar with Front Office system, procedures, guest handling, revenue management and budget
• Excellent interpersonal skills, customer service skills, English language and communication skills
• A good team player with an attitude to go for the extra mile
• Knowledge of other international languages will be an advantage.

Source: Merojob

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