Other Specification

• Bachelor’s degree in Hotel Management or related field.

• Minimum of 3 years of experience in a similar role.
• Knowledge of hotel operations and customer service standards.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Office Suite and other related software.

Job Description

• Ensure that the front desk staff provides excellent customer service to guests.
• Monitor the performance of the front office staff and provide feedback and coaching as needed.
• Handle customer complaints and inquiries in a timely and professional manner.
• Monitor the accuracy of reservations, check-ins, and check-outs.
• Maintain accurate records of guest information and transactions.
• Ensure that the front office is adequately staffed and that staff is properly trained.
• Monitor the cleanliness and appearance of the front office area.
• Ensure that all front office equipment is in working order.

Source: Merojob

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