Educational Qualifications:

• Diploma or bachelor’s degree in Hotel Management, Tourism, or related fields.

Experience:

• Minimum of 2 years in the hotel or hospitality industry in Front office Department.

Skills & Abilities:

• Leadership: Ability to lead and motivate a team effectively.
• Communication: Proficiency in verbal and written communication for interactions with staff, guests, and vendors. Proficiency in an additional language is preferable.
• Customer Service: Strong focus on providing a superior guest experience.
• Organizational Skills: Effective at managing tasks, prioritizing, and multitasking.
• Technical: Proficiency in hotel management software and point-of-sale systems.

Personal Attributes:

• Approachable and friendly demeanor.
• Problem-solving and decision-making abilities.
• Professional appearance and attitude.
• Detail-oriented and proactive.
• Ability to work flexible hours, including evenings, nights, weekends, and holidays.

Job Description

• Supervision: Oversee and lead the front office team members, concierges, and bellboys.
• Training: Organize training for new hires as well as training for the existing front office team.
• Guest Relations: Address and resolve guest concerns and complaints in a timely and professional manner. Additionally, oversee the arrival of VIP guests and ensure their requested amenities are provided.
• Operations: Ensure a smooth check-in and check-out process, handle complaints, manage room bookings, and coordinate with housekeeping and other departments as necessary.
• Administration: Handle administrative tasks, including shift scheduling, reporting, assigning duties and responsibilities, adhering to standard operating procedures (SOP), and overseeing cash handling procedures.
• Communication: Act as a liaison between guests and other hotel departments to ensure guest satisfaction and communicate with other departments as required.
• Quality Assurance: Regularly review and adjust standard operating procedures to maintain optimal service levels.

Source: Merojob

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