Other Specification

• At Least 3-4 years of experience as a Front Office Manager or in a similar role within the hospitality industry. Interested Freshers may apply for the associates & trainee positions.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel reservation systems and property management software.
• Ability to handle guest concerns and resolve issues effectively.
• Proficiency in MS Office and relevant hospitality software.

Job Description

• Handling Guests feedback & complaints amicably.
• Manage the front desk operations, including check-in, check-out, and guest inquiries.
• Supervise and lead the front office team, including receptionists, concierge, and bell staff.
• Oversee the reservation system, ensuring accurate and timely bookings.
• Handle guest concerns and complaints with a professional and customer-focused approach.
• Maintain accurate records of guest information, reservations, and financial transactions.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.

Source: Merojob

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