Other Specification

• From a Hospitality background
• Studied BSHM
• Fluent in English.
• Possess a friendly demeanor with strong abilities to communicate and handle clients.
• Ability to follow instructions and report to any senior manager when required.
• Minimum of 1 year of experience in the tourism industry.
• Familiarity with hotel management software.
• Demonstrated ability to work effectively within a team.

Job Description

The Front Office Associate is the initial point of contact for our guests, offering a seamless and welcoming arrival experience. This role is responsible for managing reservations, addressing guest inquiries, and offering details about the hotel and its surrounding areas.

Responsibilities

• Greet and welcome guests, ensuring efficient check-in and check-out procedures.
• Process reservations via phone, social media and online booking platforms.
• Professionally and swiftly handle guest inquiries, concerns, and requests.
• Offer information regarding the hotel's amenities, room categories, pricing, and local tourist spots.
• Safeguard and maintain accurate guest records, guaranteeing the confidentiality of all guest information.
• Collaborate with housekeeping and other departments regarding room status and guest requirements.
• Handle financial transactions, process payments, and manage invoicing tasks.
• Ensure the reception area is neat and inviting consistently.

Source: Merojob

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