Job Description

• Greet and welcome guests in a courteous and professional manner.
• Handle check-in and check-out procedures efficiently.
• Manage reservations, room assignments, and guest inquiries.
• Provide information about hotel facilities, services, and local attractions.
• Process payments, handle cash transactions, and maintain accurate records.
• Assist guests with luggage, transportation arrangements, and special requests.
• Handle telephone calls, emails, and messages promptly and courteously.
• Address guest concerns and resolve issues in a timely and effective manner.
• Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.

Job Specification

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Customer-focused with a passion for providing exceptional service.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Source: Kumarijob

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