Job Description:

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition.
• Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Schedule and regularly conducts routine inspections of areas under his/her control.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures.

Job Specification:

• 2 years of experience as Front Office Manager or similar role.
• Excellent knowledge of MS Office (especially Excel and Word)
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Customer-centric.

Source: Kumarijob

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