Job Description

• Greet and welcome guests with professionalism and courtesy upon arrival.
• Answer and direct incoming calls to appropriate departments or personnel.
• Assist guests with inquiries, providing accurate information about services, facilities, and local attractions.
• Manage guest check-ins and check-outs efficiently, ensuring accuracy in reservations and billing procedures.
• Maintain a tidy and organized front desk area, including managing the distribution of mail and packages.
• Handle reservations, cancellations, and modifications in accordance with established procedures.
• Coordinate with other departments to fulfill guest requests and resolve any issues or complaints promptly.
• Ensure compliance with security protocols and maintain confidentiality of guest information.
• Assist in administrative tasks such as filing, data entry, and maintaining records.
• Uphold company policies and procedures, contributing to a positive work environment.

Job Requirements

• Bachelor running can apply.
• Proven 2 years of experience in a customer service
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in using computer systems, including MS Office and reservation software.
• Ability to remain calm and composed in high-pressure situations, prioritizing tasks effectively.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Source: Froxjob

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