We Are Hiring !!!

Other Specification:

• Minimum 1 years of working experience in similar position and field
• Hotel Management degree with Upselling and Cross selling skills
• Must own a vehicle and have a driving license or live nearby
• Proficient in MS-office applications and able to use restaurant management software
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Active listening and effective communication skills
• Team spirit and Flexibility to work in shifts.

Job Description:

Department: Food and Beverage
 

Reports To: Supervisor
 

Responsible For: Ensuring the timely delivery of food and beverages by checking on tables periodically throughout the service time.

General Description:

We are looking for a right Waiter/Waitress who can uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. 

Major Duties & Key RESPONSIBILITIES (KEY FUNCTIONS):

• Greet and escort guests to the table and taking drink and food orders 
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Take accurate food and drinks orders, using a POS ordering software, order  slips or by memorization
• Communicate order details to the Kitchen Staff and ensure the food orders are correct and looks presentable for guests
• Deliver checks and collect bill payments.

KEY PERFORMANCE MEASURES (KPI's):

• Up-sell additional products when appropriate
• Staying attentive to the needs of guests in the dining area
• Offer menu recommendations upon request
• Review daily specials with team, changes on the menu and service specifications for reservations (e.g. events)
• Check dishes and kitchenware for cleanliness and presentation and report any problems.

Source: Merojob 

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