Job Description:

• Software Installation and Implementation.
• Support and operational training of software.
• Clients’ follow-up.
• Software testing.
• Coordinate with the Team leader in implementation of our software.
• Collaborate with other team members to solve different issues.
• Quickly produce well-organized, optimized, and documented manual.
• Have to travel extensively across the province for implementation, training and support.
• Handle Customer complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.
• Analyze and evaluate support issues and patterns for escalation.
• Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/departments.
• Customer follow up and make scheduled callbacks to customers when necessary.
• Perform field visit to resolve the technical issues at the customer end when necessary.
• Perform other tasks assigned by Supervisor as and when required.

Required Skills:

• Attention to details and Quick learning ability.
• Ability to work independently.
• Persuasive in both communication, presentation and facilitation skills.
• Should have knowledge of Nepali and English Typing.
• Sound knowledge of MS Word and MS Excel.

Other Specifications:

• Should have pleasing personality with proper phone etiquette
• Willing to work during off hours
• Serenity in challenging situations.

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