Job Title:  Chat Support Representative

Experience: 6 Months

Industry: IT-Software / Software Services

Salary: Negotiable

Time: Morning Shift/ Day Shift / Night Shift

Location: Kalopul, Kathmandu

Working Days: 6 Days a week

Job Requirements:

• Provide exceptional customer service. 
• Handle customer queries and issues. 
• Maintain a professional and positive tone. 
• Document and escalate issues. 
• Collaborate and share knowledge.
• Self-motivated with a proactive approach to work.
• Excellent written communication.

Job Duties and Responsibilities:

• Respond to customer inquiries regarding KrispCall's services and features.
• Troubleshoot and resolve issues.
• Document and maintain records.
• Escalate complex issues through support tickets.
• Provide proactive support.

Source: Merojob

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