Job Description:

• Provide Technical Support:  Assist customers with troubleshooting technical issues over the phone, remote support tools or on-site field support.
• Deliver Customer Service: Respond promptly and professionally to customer inquiries, concerns, and complaints, both over the phone and in the field ensuring a high level of customer satisfaction
• Field Support: Travel to customer locations when necessary to provide on-site support, including installation, troubleshooting, and training.
• Documentation and Reporting: Generate reports on common customer inquiries or recurring technical issues to identify trends and assist in developing solutions.
• Product Knowledge and Training: Stay up to date with the latest features, updates, and technical specifications of our product.

Job Specification:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in customer support, technical support, or a similar role.
• Strong technical aptitude and ability to quickly learn and understand new technologies.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
• Experience with POS devices or other point-of-sale systems is an added advantage.
• Availability to travel to customer locations within and outside the valley, if required.

Source: Kumarijob

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