Other Specification:

• Bachelor’s degree in any discipline
• Age not more than 35 years
• Minimum of 3 years of proven experience in handling customers
• Proficiency in Microsoft Office
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
• Excellent leadership and interpersonal skills.

Job Description:

• Supervising day-to-day operations in the customer satisfaction department
• Responding to customer satisfaction issues in a timely manner
• Creating effective customer satisfaction procedures, policies & standards. And coordinating with the team to meet them on a steady basis
• Maintaining accurate records and documenting all customer service activities and discussions
• Assessing service statistics and preparing detailed reports on your findings
• Hiring and training new customer service agents
• Managing the approved budget of the customer satisfaction department
• Staying informed on the latest industry techniques and methods.

Source: Merojob

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