Job Description

• Serve as the primary point of contact for patients seeking assistance with our Telehealth platform, services, and general inquiries.
• Respond promptly and courteously to incoming calls, emails, and live chat messages from patients, addressing their questions, concerns, and technical issues effectively.
• Guide patients through the Telehealth registration process, troubleshoot any login or connectivity issues, and provide step-by-step assistance with scheduling appointments and accessing medical records.
• Collaborate closely with internal teams, including Healthcare Providers, Technical Support, and Billing, to resolve patient issues and ensure a seamless Telehealth experience.
• Maintain accurate records of patient interactions and follow-up actions in the customer relationship management (CRM) system.
• Proficiency in basic computer applications such as Microsoft Office (Word, Excel, Outlook)
• Educate patients on the features and benefits of our Telehealth services, promoting engagement and adherence to treatment plans.
• Identify opportunities for process improvement and contribute to the development of customer care policies and procedures.
• Effective communicative skills in written form.

Job Specification

• We are seeking a dedicated and empathetic Customer Care Representative to join our dynamic team.
• The Customer Care Representative will be the first point of contact for our patients, providing exceptional support and assistance throughout their Telehealth journey.
• The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Source: Kumarijob

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