Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

• Bachelor Running or Completed can apply.
• Experience working with customer support.
• Must have a minimum of 2 years of experience in a related field.
• Customer orientation and ability to adapt/respond to different.
• Friendly personality and team player.
• Ability to work under pressure.
• Fluency in written and spoken English.
• Good communication skills- written and verb.

Source: Froxjob

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