Job Description

• Responsible for resolving customer queries, providing customer support, ensuring customer satisfaction, enhancing customer experience and generating leads.
• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Process orders, returns, and exchanges accurately and efficiently.
• Educate customers about our products and services and assist with placing orders.
• Collaborate with other departments to ensure customer satisfaction.
• Stay up-to-date with our products, services, and policies to provide accurate information to customers.

Job Specification

• Customer Service Representatives should be equipped with skills that allow them to represent the company at all times and should be able to communicate effectively in English with customers
• Customer Experience skills will be required to ensure that each customer has an optimum experience with our services.
• Excellent English communication, listening, and problem-solving skills are necessary.
• A customer-focused approach towards work is important.
• Knowledge of MS Office applications.
• Comfort in learning various applications used in a contact center.
• Previous experience in Customer Service is an advantage.

Source: Kumarijob

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