Job Description:

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Improving customer service experience, create engaged customers and facilitate growth of company
• Keep accurate records and document customer service actions and discussions
• Ensuring customer service is timely and accurate on a daily basis
• Set specific customer service standards
• Follow up with customers to identify areas of improvement
• Provide customer feedback to the appropriate internal teams
• Sending emails and SMS communication and reply to emails within the required time frame
• Reporting any incidents, emergencies or breaches of security to the centre manager.
• Ensuring that all results related activities are completed in a timely manner as to release results within 7 working days.

What We Offer:

• International Working Environment
• Time flexibility
• Competitive Remuneration and benefits (PF, Gratuity, Festival Allowance, Medical and
• Accidental Insurance and Paid Leaves as per the Labor Act)
• Incentives
• Travel opportunities
• Work with our 400+ partners across the multi-destinations
• Ample opportunities for career growth and advancement
• Group Benefit: Health Care, Hospitality and other business vertical.

Source: Merojob

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