Vacancy Alert !!!

Job Description:

• Successful resolution of enquiries within defined timelines and to SLA standards
• Responsible for service delivery across channels as per Global Customer Management Key performance indicators and brand guidelines
• Highlight risks to service or reputation to the functional lead/business team
• Maintain up-to-date knowledge of full range of services provided by the British Council and contribute to achievement of business targets
• Work closely with Marketing and Operations teams to streamline customer journey of exams candidates
• Support internal/external events as required by country operations
• Able to meet customer needs in Nepali and English language
• Professional confidence and solution orientation
• Drive Sales conversions and contribute to income initiative.

Note: Duration: Fixed Term- 2 years with possibility of extension.

Job Specification:

• Legal right to work in Nepal
• Competency in written and spoken English: Proficiency in Nepali
• Graduate Degree or relevant qualification
• Some relevant work experience in a customer focused environment or equivalent vocational training. Experience of multi-national or hospitality/ international work environment would be desirable
• Good written and oral language skills.
• Familiarity with the departmental procedures, policies, guidelines, and SLAs.
• Knowledge of a range of standard computer software (e.g., Microsoft Office suite)
• Knowledge of British Council products and services would be desirable
• Sales / Telesales experience.

Source:  Kumarijob

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