Job Description

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Job Requirements

• A Bachelor’s running or completed in a related field.
• Minimum 2 years experience in customer service, sales, and business development.
• Prompt/ Professional response for social media inquiries.
• Excellent communication skills with business acumen.
• Flexible & ability to work in off hours.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Source: Froxjob

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