Job Description
- Prepare and send Management Information System (MIS) reports to key account customers.
- Ensure accurate and timely delivery of reports to provide essential insights and updates.
- Track shipments and provide regular updates to customers regarding their consignments.
- Maintain effective communication to keep customers informed about the progress of their orders.
- Follow-up for Old, New, and Duty Payments:
- Follow up on old, new, and duty payments with customers.
- Ensure timely collection and resolution of payment-related matters to maintain financial stability.
- Ensure timely collection and resolution of payment-related matters to maintain financial stability.
- Attending Walk-in Customers:
- Provide assistance and support to walk-in customers at the office premises.
- Address their queries, provide information, and facilitate their requirements.
- Listening to Customer Issues and Resolutions:
- Listen attentively to customer issues and concerns.
- Collaborate with the relevant departments, individuals, or branches to discuss and resolve customer issues promptly.
- Focus on New Business Development (NBD), Lost Customers, and Existing Customers.
- Provide competitive rates, make efforts to regain lost customers, and explore opportunities for new business.
- Telephonic Discussions with Old, New, and Existing Clients
- Engage in telephonic discussions with old, new, and existing clients.
- Address their queries, provide information, and maintain strong relationships through effective communication.
Job Requirements
- BBA/BBS Graduates can apply.
- A minimum of 1-2 years in the customer service field.
- Excellent interpersonal written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Source: Froxjob
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
1 - 2 (Years)
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No. of Vacancy :
10
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Min. Education :
Bachelor Degree
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Last Date to Apply :
October 31, 2023