Other Specification

• Proven experience in sales department
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Excellent knowledge of MS Office, CRM  and office management software 
• Bachelor Complete in BBA, marketing, sales is preferred.

Job Description

• Develop and implement strategies to retain existing customers.
• Identify factors affecting customer retention and address them.
• Design and execute plans to upsell and cross-sell additional products or services to existing customers.
• Collaborate with marketing teams to create targeted campaigns.
• Utilize customer feedback and data to make informed decisions.
• Utilize data analytics to identify growth opportunities and customer trends.
• Develop key performance indicators (KPIs) to measure customer growth and success.
• Work closely with sales and marketing teams to align growth strategies.
• Provide insights to marketing for targeted campaigns based on customer behavior.
• Establish and manage customer advocacy programs.
• Identify and leverage satisfied customers as brand ambassadors.
• Develop and manage customer loyalty programs.
• Implement incentives to encourage repeat business.
• Monitor and analyze the financial impact of customer growth initiatives.
• Provide financial forecasts related to customer acquisition and retention.
• Approaching clients from different perspectives and identifying solutions for the problem.

Source: Merojob

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