Other Specification

• At least a bachelor’s degree in any relevant field
• Minimum of 1 year of experience in a customer service or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Knowledge of the ice cream industry or FMCG (Fast-Moving Consumer Goods) is a plus.
• Proficient in using customer service software and Microsoft Office Suite.
• Ready to be placed anywhere inside Nepal
• Own Bike with Bike License preferred.

Job Description

• Handle customer inquiries, concerns, and feedback promptly and effectively.
• Receive and process customer orders accurately and efficiently.
• Stay updated on Cream Bell's product offerings, promotions, and any changes in the product line.
• Address and resolve customer issues, complaints, or escalations in a timely and satisfactory manner.
• Promote new flavors, products, or promotional items to increase sales.
• Implement strategies to build and maintain strong customer relationships.
• Maintain accurate and up-to-date customer records and order information in the company database.

Source: Merojob

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