Other Specification:

• Proven experience in a customer service or related role is preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and databases.
• Multilingual skills may be advantageous, depending on the customer base.

Job Description:

• Respond promptly and professionally to customer inquiries, requests, and concerns via phone, email, live chat, and in-person interactions.
• Identify and resolve customer issues, including product-related inquiries, billing questions, and technical problems, ensuring a satisfactory resolution.
• Develop and maintain a deep understanding of our products and services, as well as company policies and procedures, to assist customers effectively.
• Demonstrate empathy and patience when dealing with upset or frustrated customers, aiming to de-escalate situations and provide solutions.
• Maintain accurate records of customer interactions, feedback, and issue resolution in our customer database.
• Collaborate with other departments, such as sales and technical support, to address customer needs and ensure a seamless customer experience.
• Ensure that all interactions and solutions adhere to company policies, regulations, and ethical standards.
• Stay updated on changes in products, services, and company policies through ongoing training and self-improvement efforts.

Source: Merojob

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