Responsibilities:

• Respond to consultant inquiries promptly and professionally
• Accurately document all consultant interactions, inquiries, complaints, and resolutions in the CRM system
• Address billing inquiries, invoice discrepancies, and payment-related issues.
• Ensure information is received from consultant to collate accurate and timely information to inform pay services
• First-line support for all timesheet-related inquiries for consultants
• Daily hours entry of consultants working hours as per their timesheet
• Final validation and conversion of files into an acceptable format for upload
• Responsible for sharing the overtime and absence report and co-ordinate and updating any discrepancies
• Checking the numerical accuracy of the data
• Cross-verifying the total hours for payroll
• Regular follow-up with the consultant through different channels
• Ensure accurate and timely information is processed
• Coordinating with the Finance team to generate and send the invoice of the approved timesheets.

Specification:

• Bachelor’s degree in Business Administration or Business Studies with Accounting major
• 2-year experience in the accounting field (preferred).

Skills Required:

• Proven analytical skills
• Flexible work style and ability to work under pressure.
• Positive "can-do' approach • Ability to use and learn software platforms
• Excellent communication skills
• Ability to produce accurate, concise records, and reports, and investigate within deadlines
• Good command of written and spoken English
• Ability to work within a team collaboratively
• Can work to tight deadlines and adapt your working patterns.

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