Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.  
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Coordinate daily Front of the House and Back of the House restaurant operations 
• Estimates food and beverage costs.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and beverages as per the requirement.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Collaborates with chefs to develop appetizing menus for the catering service and events.
• Regularly review product quality and research new vendors
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Control operational costs and identify measures to cut waste
• Maintains sales records and tracks cash receipts.
• Deliver superior service and maximize customer satisfaction 
• Respond efficiently and accurately to customer complaints 
• Appraise staff performance and provide feedback to improve productivity 
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Create detailed reports on daily annual revenues and expenses
• Implement policies and protocols that will maintain future restaurant operations
• Interacting with guests to get feedback on product quality and service levels.

Required Skills/Abilities: 

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Source: Merojob

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