Other Specification:

• Bachelor’s degree in any field
• Excellent English communication skill, both oral and verbal
• Experience of technical support in a SAAS environment a plus
• Experience in healthcare data related environments a plus
• Data analytics and SQL experience a plus
• Experience with Salesforce a plus
• Flexibility to work during the night [11 PM to 8 AM].

Job Description:

Cedar Gate Services is looking for highly motivated, hands-on Client Support Analyst to provide front-line end-user support and triage product and data issues by developing and maintaining a strong customer perception of support and product quality.

Responsibilities:

• Prioritize and respond to incoming client support requests
• Coordinate with Product and Data Management teams on issues that require resolution, and communicate updates to clients
• Support the Account Management team by tracking, escalating, and resolving both general and client-specific issues
• Develop action plans around incoming client inquiries, responding to client requests, and escalating issues
• Own, track, report and support contract agreements, and ensure delivery against requirements and company goals
• Provide analytics on the client tickets with regards to service standards and service target.

Source: Merojob

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