Other Specification

• Should be able to communicate in English
• Some experience is desirable though Fresher may apply
• Good communication skills in English
• Must have good convincing and interaction skill
• Mature attitude with a capability to discuss business issues
• Should know how to excel and exceed customer’s expectations by going the extra mile even in moderately stressful situations
• Friendly personality and team player
• Ability to work under pressure
• Knowledge of Telemarketing and Customer Care will add an advantage.

Job Type: Night Shift Full Time

Office Time:  8:15 pm to 4:45 am (Nepali Time)

Your Job Role Will be

• Provide a high quality phone and customer service support for end-user customer
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Generate sales leads
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Utilize computer technology to handle high call volumes.

Note : It is a full time Night Shift Job which is fully office based. Employee will be 80% engaged into communication to help the USA customers.

Source: Merojob

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