Responsibilities

Client Relationship Management:

• Build and maintain strong relationships with clients.
• Understand client needs and requirements.
• Provide timely and effective communication with clients.

System Support:

• Provide technical support for software products.
• Troubleshoot and resolve client issues.
• Collaborate with the technical team to address and solve system-related problems.

Sales Support:

• Work closely with the sales team to understand customer requirements.
• Assist in the pre-sales process by providing technical information and support.
• Collaborate with the sales team to ensure customer satisfaction.

Training and Documentation:

• Train clients on the use of software products.
• Create and update documentation for system support and training purposes.

Problem Resolution:

• Investigate and resolve client complaints or concerns.
• Collaborate with internal teams to address and resolve issues.

Note: 

• Candidates should have their own laptop (mandatory).
• Incentive, allowance and insurance benefits are provided.

Source: Merojob

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