Other Specification:

• Must have completed Bachelors from the recognized institution. 
• Should have at least 2 years of experience in call center.
• Fluent in Nepali and English language both verbal and written.
• Sound knowledge of MS Office, Trello, etc.
• Should have good communication skills
• Should have patience and politeness while dealing with the guest and visitors 
• Should be confident and have influential personality
• Should have a good knowledge of Internet and email
• Must be adaptable, persuasive, self-motivated and goal driven.

Job Description:

• Answering, Screening and forwarding incoming and outgoing phone calls and chat requests from prospective and existing customers in a timely manner. 
• Receiving visitors by greeting, welcoming and directing them appropriately and provide reliable and accurate information about the company and products and services offers.
• Record keeping of visitors and guest and notifies company personnel of visitor arrival.
• Client timeline preparation and follows up and preparations of follows up reports.
• Maintains security and telecommunications system and Informs visitors by answering or referring inquiries
• Maintains security by following procedure, monitoring logbook and issuing visitor badges.
• Order front office supplies and keep inventory of stationary item.
• Contributes to team effort by accomplishing related results as needed.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochure.)
• Supports continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
• Manage time schedule with clines for maintenances and measurements.  
• Assist clients with technical issues and escalate to appropriate departments when necessary.
• Engage customers in friendly conversation to identify specific business needs and recommend the best solutions.
• Recognize and pursue opportunities to cross-sell and/or to promote value added products and services.
• Assume ownership of any issues identified during client interaction all the way to resolution.
• Maintain accurate and complete records of all communications with customers using proper client management software.
• Communicate opportunities and issues with sales team and project coordinators.
• Other day to day work as assigned by seniors.

Source: Merojob

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