Job Description

• Handle inbound and outbound calls from patients.
• Provide information about fertility treatments, services, and appointment scheduling processes.
• Assist patients in scheduling appointments, coordinating follow-up care, and addressing inquiries or concerns.
• Maintain accurate and detailed records of all call interactions and follow-up activities.
• Escalate complex issues or complaints to appropriate staff members for resolution.
• Adhere to established call center metrics and quality standards for customer service excellence.

Job Specification

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in a call center or customer service role
• Excellent verbal communication skills and a professional phone manner.
• Strong problem-solving and decision-making abilities, with the capacity to handle stressful situations calmly and effectively.
• Proficiency in computer applications and call center software for data entry and tracking.

Source: Kumarijob

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