Other Specification

• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in basic financial management and budgeting.
• Knowledge of health and safety regulations.
• Familiarity with cafe equipment and technology.
• Ability to work in a fast-paced environment and handle stressful situations calmly.

Note

• Operation Place: Norvic Hospital

Job Description

Staff  Supervision and Management:

• Recruit, hire, train, schedule, and supervise cafe staff, including baristas, servers, and kitchen personnel.
• Ensure that staff adhere to cafe policies and  provide exceptional customer service.
• Conduct performance evaluations and address staffing needs.
• overseeing all aspects of the cafe's operations
• Possess  strong  leadership, customer service, financial Knowledge , and operational skills. 

Customer Service:

• Create and maintain a welcoming and pleasant cafe environment for customers.
• Handle customer inquiries, complaints, and feedback effectively to enhance the overall customer experience.
• Ensure that staff are well-trained in customer service best practices.

Menu and Product Management:

• Oversee menu development and pricing in collaboration with the kitchen staff and suppliers.
• Ensure high-quality food and beverage offerings, consistency, and presentation.
• Make adjustments to the menu to align with customer preferences and seasonal changes.

Financial Management:

• Manage the cafe's budget, expenses, and financial performance.
• Control costs by monitoring inventory, supplier relationships, and reducing waste.
• Set pricing strategies and promotions to maximize profitability.

Operational Efficiency:

• Ensure the smooth operation of daily tasks, including opening and closing procedures.
• Implement efficient processes and systems to optimize workflow and minimize customer wait times.
• Maintain cleanliness, organization, and safety in the cafe.

Quality Control and Compliance:

• Ensure compliance with food safety and health regulations, including licensing requirements.
• Conduct regular inspections to maintain a clean and safe cafe environment.
• Provide training to staff on hygiene and safety protocols.

Marketing and Promotion:

• Develop and execute marketing strategies to attract and retain customers.
• Manage the cafe's online presence, including social media profiles, online reviews, and website content.
• Collaborate with the owner or corporate management to achieve sales and revenue goals.

Source: Merojob

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